About Lai and Associates
A Coordinated Team for Technology, Communications and Change.
Technology works better when people are part of the plan. At Lai and Associates, we bring Microsoft and IT expertise, communications, training, and change management together to help organizations achieve their goals. We build long-term partnerships that support your people as your needs evolve.
Different Disciplines. One Connected Approach.
A technology project rarely stops at the technology. A migration changes how people find and share information. A new intranet needs useful content. A rollout needs clear communication and training. Our team brings those skills into the same plan.
Microsoft Technology & IT
Microsoft 365, SharePoint, cloud services, AI, cybersecurity, and governance, alongside licensing, migrations, custom apps, and IT support. We make digital transformation practical by connecting technology decisions to your goals and how your people work. Explore our Microsoft and IT consulting services.
Communications & Engagement
Communications strategy, content, stakeholder engagement, and change communications. We help people understand what is changing, why it matters, and what they need to do next.
Training & Adoption
Instructor-led Microsoft training, instructional design, e-learning, onboarding, and documentation. We help employees build practical skills and confidence with the tools and processes they use. See our Microsoft training services.
Design, Video & Production
Graphic design, video, live production, and project coordination. We bring messages to life in formats that suit the audience, the setting, and the job the content needs to do. Explore our multimedia services.
A Clear Path from Planning to Adoption.
Know what the work involves, where your team participates, and what happens next—from the first conversation through rollout and follow-through.
01
Define the Work
We start with your priorities and constraints. Together, we define the scope, responsibilities, and sequence of work so everyone understands the plan.
02
Coordinate the Expertise
We bring the technology, content, design, production, and training the project needs into one coordinated plan. Every discipline works toward the same outcome.
03
Prepare People for Adoption
Communication, training, documentation, and rollout support help people prepare for what’s next. Where ongoing service is needed, we discuss it as part of the plan.
Client Experience
Work That Connects Teams and Locations.
Our clients include corporations, nonprofits, healthcare organizations, municipalities, schools, and Microsoft partners. Each brings its own governance, stakeholders, and day-to-day responsibilities. The work needs to reflect those differences.
Woolwich Community Health Centre
Working with staff across multiple sites, we helped Woolwich Community Health Centre move from traditional file servers to SharePoint. The work brought together document review, workspace planning, migration, and training so employees could find information and collaborate more easily.
The project was shaped around staff workflows, with a client working group helping decide what needed to move and how information should be organized.
Meet Our Leadership.
Rondha and Basil bring complementary experience in technology, organizational change, communications, and production. Their leadership connects those disciplines with the priorities of the organizations we serve.
Rondha Ramdeo-Lai
Co-Founder and CTO | Microsoft Technology and Digital Enablement
Rondha brings enterprise IT leadership experience, including managing technology in the global oil and gas sector, to Lai and Associates. She helps organizations modernize and secure their technology environments, drawing on experience in IT strategy, cloud solutions and service delivery.
Her involvement in education, mentorship and community development includes the Durham College Program Advisory Committee, speaking to municipal technology audiences through MISA events, and supporting women entrepreneurs and small businesses in Pickering.
These activities reflect her commitment to practical technology and the communities it serves.
Basil Lai
Chief Executive Officer
As Chief Executive Officer of Lai and Associates, Basil focuses on business development, strategic partnerships, communications and the development of new services. He brings a multidisciplinary background in entrepreneurship, media, education and stakeholder engagement to the company’s growth and client relationships.
His earlier career in the Caribbean included executive production for reality television, marketing and sound engineering. He also developed sound-engineering curriculum and assessed its delivery through educational institutions. Today, he applies that experience to communications, client experience and helping organizations adopt technology.
His work includes helping Parkdale Queen West Community Health Centre bring its AGM online.
Life at Lai and Associates
Shared Expertise. Community Impact.
Our commitment to community impact includes supporting mission-driven organizations and the people they serve. Consultants, technologists, designers, and production specialists share their expertise to help those organizations put technology to practical use.
We also invest in practical learning through relationships with post-secondary institutions and hands-on opportunities across our technology and production teams. These connections help emerging professionals develop their skills and contribute to real projects.
That same focus on learning shapes how we work with clients: explain the choices, share knowledge, and help people become more confident with the work in front of them.
Let’s Talk About What Your Organization Needs.
Tell us about the project, the people it affects, and the support you are looking for. We will help you explore the right mix of expertise and define a practical next step.
