Customer Care & Information Coordinator (1 year contract)

In this role, you will act as a central point of coordination between clients and internal teams, ensuring that communication is clear, timely, and well documented. You will support reporting, meeting coordination, record keeping, and client feedback tracking to improve visibility, follow-up, and service consistency.

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Customer Success Lead

The Customer Success Lead plans, organizes, directs, controls and evaluates client-service operations, ensuring service quality and client satisfaction. Reporting to the COO, the role leads a team supporting acquisition, onboarding, projects, support engagements and recurring services.

The Lead works with Sales, Finance, Product Development and delivery teams to translate client needs into coordinated action, clear communications and reliable follow-through.

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Microsoft Certified Trainers

Join our network of exceptional MCT partners to support future training engagements both virtual and in‑person with small and mid‑sized organizations to large enterprises across the Greater Toronto Area (GTA). 

An exciting opportunity to collaborate with a growing MSP, deliver high‑value training experiences for Microsoft 365. 

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What you can expect from us

We are committed to providing an inclusive culture.

Do meaningful work. Grow your expertise. Be part of what we’re building.

At LAI, we believe great people do their best work when they are trusted, supported, and given opportunities to grow. Whether you join us as an employee or work with us as an associate, you’ll collaborate with an experienced team delivering technology and business solutions for organizations across a range of industries.
For Employees

Competitive benefits, hybrid work and remote-work support.
For Independent Associates & Specialists

Access to project opportunities that fit your expertise, opportunities to collaborate with LAI teams, and the ability to build an ongoing relationship with LAI as new client needs emerge.

1

Work that makes an impact

Contribute to meaningful client engagements where your expertise, ideas, and experience matter.
2

Opportunities to grow

Work alongside experienced professionals, expand your skills through real-world projects, and gain exposure to evolving technologies and solutions.
3

A collaborative culture

We value different perspectives, open communication, knowledge sharing, and people who are willing to help one another succeed.
4

Flexibility and trust

Our team operates in a hybrid environment that combines remote work with opportunities for in-person collaboration when it adds value.
5

A growing network of opportunities

For independent associates and specialized consultants, working with LAI can provide opportunities to participate in projects that match your expertise, availability, and experience.
6

Support for our employees

Eligible full-time employees receive a competitive health benefits plan, and we contribute toward internet costs for employees working remotely.